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Privacy Policy

Last updated: January 2026

This Privacy Policy explains how Nosurge Ride (“we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you use our website https://nosurgeride.com and our third-party taxi booking services. We are committed to protecting your privacy and handling your personal data transparently and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Nosurge Ride operates a third-party taxi booking platform within the United Kingdom. We do not provide transport services ourselves. Instead, we facilitate bookings between customers and independent, licensed taxi and private hire operators.

2. Information We Collect

We may collect and process the following personal data:

  • Identity Information: Name

  • Contact Information: Email address and telephone number

  • Booking Information: Pick-up and drop-off locations, journey dates, times, and booking preferences

  • Payment Information: Payment confirmation and transaction references (card details are processed securely by third-party payment providers and are not stored by us)

  • Technical Information: IP address, browser type, device information, and website usage data

  • Communications: Any messages, emails, or enquiries you send to us

3. How We Use Your Information

We use your personal data to:

  • Process and manage taxi booking requests

  • Share relevant booking details with taxi and private hire operators

  • Communicate with you regarding bookings, updates, or enquiries

  • Improve our website, services, and customer experience

  • Meet legal, regulatory, and compliance requirements

  • Prevent fraud and maintain platform security

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: Where processing is necessary to fulfil your booking request

  • Legitimate Interests: To operate, maintain, and improve our services

  • Legal Obligation: To comply with applicable UK laws and regulations

  • Consent: Where required, such as for marketing communications

5. Sharing Your Data

We may share your personal data with:

  • Licensed taxi and private hire operators fulfilling your booking

  • Third-party payment service providers

  • Website hosting, IT, and support service providers

  • Regulatory or law enforcement authorities where required by law

We do not sell or rent your personal data to third parties.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, and regulatory obligations.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, please contact us via https://nosurgeride.com/contact-us

8. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

9. Cookies

Nosurge Ride uses cookies to improve website functionality and user experience. You can manage or disable cookies through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.